Understanding what drives contact center satisfaction is just the first step toward CX excellence. Implementing improvements -- at the contact center frontlines and across functional groups in an organization -- takes a thoughtful, collaborative approach. Learn how the Customer Experience and Marketing teams work together at Constellation to deliver both the insights and the action for a holistic CX program.
Senior Marketing Analyst
CX is more fun with friends and coworkers. Let others know you're getting CX right!