Energizing the Contact Center: Constellation's Customer Experience Journey

Case Study Video

Understanding what drives contact center satisfaction is just the first step toward CX excellence. Implementing improvements -- at the contact center frontlines and across functional groups in an organization -- takes a thoughtful, collaborative approach. Learn how the Customer Experience and Marketing teams work together at Constellation to deliver both the insights and the action for a holistic CX program.

Christy Belden.jpg

Amy Chang
Senior Marketing Analyst
Constellation Energy

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