More Than Words: Aligning Digital Structure Across the Customer Journey

Case Study Video

As a company that has always been customer-driven, Harlequin began a whole new chapter last year by taking steps to align their digital team structure to prioritize customers. They converted their UX and Digital Marketing focused teams into an autonomous digital CX group and take daily, focused action to achieve cost-savings and satisfaction increasing wins. Learn how this fast-moving Toronto publisher keeps a focus on the customer while publishing over 110 titles per month, in as many as 150+ international markets and 30 languages, across 6 continents!

Christy Belden.jpg

Eleanor Elliott
Senior Director,
Digital Capabilities


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