Tailored Brands

How Tailored Brands Made a Culture of CX the Common Corporate Thread

Case Study Video

Tailored Brands shoppers are looking for the perfect fit - a personal, one of a kind customer experience and products that will help them "love how they look." The company, which includes such brands as Men's Wearhouse, Jos. A. Bank, Moores, and K&G, started their VOC journey to improve the in-store buying experience, and now ask specific questions to stitch together the perfect omnichannel experience. They socialize the data to all levels, with each report tailor-made for its audience, from store managers to EVPs. Those reports have turned heads and driven action — resulting in rising scores and an organizational focus on CX.


Christy Belden.jpg

Eddie Gray
Manager of Store Operations - Project Team
Tailored Brands


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