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An AI-powered Virtual CX Analyst

Anomaly Detection, now part of ForeSee CX Suite, acts as your virtual CX analyst, identifying anomalies in CX performance and surfacing possible causes from thousands of data combinations that would be impossible to analyze manually. Powered by artificial intelligence and machine learning capabilities, Anomaly Detection will:
  • Reduce manual analysis time
  • Find previously undetected issues
  • Speed up resolution time and reduce bias
  • Prioritize customer segments to investigate