On-Demand Webinar

Insight to Action: 
 Building a CX Program
Around Organizational Objectives and KPIs

Great—you have insightful CX data!

But how do you derive its full business value? Our Insight to Action series discusses how ForeSee clients internally activate VoC data to drive change and improve CX in their organizations.  

The CX program at the College of American Pathologists was built to succeed by focusing on what mattered to the business as a whole and on the organization’s fundamental values: precision and scientific validity. Monique Terrell, Director of Digital Strategy, connected KPIs highlighting the precision underlining the ForeSee measurement – resulting in adoption and engagement all the way up to the board.

Learn how you can make your data more relevant to stakeholders across your business, and ask questions to understand how these steps relate to your organization.


Monique Terrell | CAP

Monique Terrell
Director of Digital 
CAP

Terry Archsmith

Terry Archsmith 
Director, Enablement & Training
Verint ForeSee


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