Could you imagine a fifth of your customers walking out the door tomorrow?
New banking CX research reveals that 21% would switch banks if the process was easier. What’s more, a quarter of consumers say the only reason they were loyal to their bank was because of the difficulties in switching. In this American Banker-hosted webinar, we’ll examine what retail banks and credit unions can do to increase earned loyalty with customers.
Hear specifics from Kristy Brandon, Senior Vice President, eBanking at Comerica Bank, on how they've embraced an integrated Voice of Customer program to collect, measure, and act on customer feedback. Plus gain insights from Jason Conrad, Vice President and author of the ForeSee Experience Index: Banking Report, and Karaline Venezia, Retail Banking Expert at ForeSee, on factors that influence customer experience (CX) and how to leverage them.
Watch the webinar recording today to learn: