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Deliver Value to Customers. Everywhere. Every Time.

Organizations that master customer experience (CX) reap significant benefits: higher satisfaction and likelihood-to-recommend scores, more return visits—and an improved bottom line.

How do leaders achieve that kind of best-in-class CX? By delivering value to customers at every channel and from every layer of the organization.

Our ebook provides a step-by-step process for establishing a CX Value Chain in your organization that will help you: 

  • Collect and unify all customer signals using AI and automation 
  • Listen, analyze, and act across all business levels 
  • Make executive buy-in a key element of the program
  • Reach best-in-class CX maturity with a phased approach