Top Sites Raise Digital Expectations, Set a High Bar for Insurance Providers
Amazon, PayPal, and other popular sites set the digital-experience benchmark for all businesses. This DXI shines the spotlight on health and property/casualty insurance sites to see how they compare, how they rank on CSAT and NPS, and how well they meet expectations. Download the report to understand:
- Which devices and channels insurance customers turn to most
- How navigation, site information, and other drivers impact experiences
- What customers want from health and vehicle tracking apps
- Why adoption of virtual healthcare and digital claims is lagging
Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.