Digital Has Outsized Influence on CX—See Which Brands Capitalized

Consumers take an increasingly digital-first path in all of their brand interactions—from retail and banking to entertainment and media. What does it take to keep customers satisfied?

Our new DXI report, covering the fourth quarter of 2018, shows which brands are holding leadership positions, which slipped, and how others are making moves among the top 50 sites.

The report also reveals:

  • How Walmart’s investments in digital are paying off
  • How PayPal is challenging traditional banks on satisfaction
  • How retailers can benefit from the surge in mobile
  • Which brands make the top-10 list on four key satisfaction drivers

ForeSee® is a registered trademark of ForeSee Results, Inc.

Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.