Retail CX: A Five-Step Model for Excellence
Brick and mortar retailers are under enormous pressure. Store traffic is declining. Customers are moving online. Competition from e-commerce and mass merchants is fierce.
Download the e-book to learn how to:
- Follow a tested five-step model for measuring and improving CX in your retail business
- Measure store CX and take the guesswork out of your store sales model
- Uncover the elusive store non-purchaser and close the conversion gap