Retail CX: A Five-Step Model for Excellence

Brick and mortar retailers are under enormous pressure. Store traffic is declining. Customers are moving online. Competition from e-commerce and mass merchants is fierce.

Download the e-book to learn how to:

  • Follow a tested five-step model for measuring and improving CX in your retail business 
  • Measure store CX and take the guesswork out of your store sales model
  • Uncover the elusive store non-purchaser and close the conversion gap