The Top 10 Trends Report cover-thumb

How CX Teams Drive Action through VoC Programs

Forrester interviewed CX professionals, customer feedback management vendors, and CX consultancies to find out what’s enabling successful Voice of Customer programs. Read the report to find out:

  • 10 trending practices that help lead to best-in-class VoC programs 
  • How leaders work within the constraints of their organizations
  • How to prove business value for decision makers 
  • Why data integration and collecting unstructured and unsolicited feedback are crucial to success