Getting NPS Right:

Industry Rankings & Insight

Webinar Recording

Your Net Promoter Score℠ provides a vital read on customer sentiment about your brand, and it's a closely watched KPI.

With so much riding on NPS®, access to real customer data and expert analysis is vital. Based on input from 40,000 retail consumers about their experiences with brands in the U.S., U.K., and Canada, our new Net Promoter Score Report shows you who's winning and who's coming up short — in store, web and mobile channels.

In this webinar, we dive deeper into our research, adding insight into what customers want from retailers, and data on how NPS differs across geographies, industry, and other segments.


Eric Feinberg | ForeSee Chief Evangelist | Customer Experience (CX)

Eric Feinberg
Chief Evangelist
ForeSee

Ellen Schwartze

Ellen Schwartze
Webinar Moderator
ForeSee

Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.


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