ForeSee Experience Index: Retail CX Insights

How brands compete and win on customer experience


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Insight from 40,000 shoppers reveals top CX trends—and which brands are delivering

What do customers want from store, web, and mobile experiences? How are those expectations shaping the future of retail CX? Read our report to find out what strategies are working, and what brands are coming out on top.

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What’s Inside the Report

Analyzing data gleaned from 40,000 shoppers, Retail CX Insights follows our Retail CX Rankings report to shed light on the most important customer experience trends in retail, including:

  • How top-scoring brands learn to calibrate with customer needs
  • What the new customer journey reveals about technology and personalization trends
  • How brands like Apple, Tractor Supply, and Williams Sonoma are winning on CX
  • Why flexible fulfillment is changing buyer expectations

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If you haven’t already, you can download the companion report, Retail CX Rankings, here.