ForeSee Experience Index: Retail CX Rankings

The top global stores and brands in retail—according to 40,000 shoppers.


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All Retailers Compete on CX—We Show You Who’s Winning

How do customers rank the top global 50 retailers on customer experience? And what makes customers stay loyal to—or abandon—brands and stores? Find out in our Retail CX Rankings.

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What’s Inside the Retail CX Rankings

We surveyed 40,000 shoppers to uncover how their experiences are shaping buying habits, and how well the world’s biggest retailers are meeting their needs. Download the Retail CX Rankings to find out how the top 50 retailers scored on:

  • Customer experience for web, mobile, and store
  • Omnichannel CX
  • Brand loyalty and reputation

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See Who’s Getting CX Right, Right Now

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