See How Consumers Rank 100 Brands on NPS and Customer Satisfaction

Based on 40,000 shopper surveys, our quarterly report ranks 100 U.S., 15 U.K., and 15 Canadian retail brands on Net Promoter Score℠ (NPS) and customer satisfaction (CSAT). Read the study to see which retailers are delivering experiences that delight customers—and keep them coming back. Our data also shows you:

  • Which brands claim top spots on both NPS and CSAT
  • What customer journey touchpoints resonate with shoppers
  • How NPS is trending over time
  • How CX drives millions in revenue

ForeSee® is a registered trademark of ForeSee Results, Inc.

Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.