Mission-minded organizations value feedback from the people who depend on them.
And for good reason: Citizens who have a great customer experience (CX) are more likely to report trust in government and government services. But high satisfaction isn’t just good for the people you serve—it’s good for your organization’s bottom line. Providing good CX means people are twice as likely to use a website as a primary resource, reducing pressure on call centers and field sites.
Hear from Alesia Booth, Program Manager of USA Staffing at OPM, in this webinar focused on how organizations achieve better outcomes with CX.
USA Staffing at OPM