On the mobile customer journey, optimization is opportunity

ForeSee research shows that delivering reliable mobile services helps consumers and improves business outcomes:

  • Leveraging mobile CX to decrease call center volume can lead to a potential average savings of $6 MILLION a year, per provider
  • Satisfaction with mobile outage reporting is 8 percentage points higher than call center reporting

1814-09_Utilities2Pager_lp

Download the full infographic for more details.