All retailers compete on CX—we show you who's winning.

How do customers rank the top global 50 retailers on customer experience? And what makes customers stay loyal to—or abandon—brands and stores?

What’s Inside the Retail CX Rankings:

We surveyed 40,000 shoppers to uncover how their experiences are shaping buying habits, and how well the world’s biggest retailers are meeting their needs. Download the Retail CX Rankings to find out how the top 50 retailers scored on:

  • Customer experience for web, mobile, and store
  • Omnichannel CX
  • Brand loyalty and reputation