Brick and mortar retailers are under enormous pressure. Store traffic is declining. Customers are moving online. Competition from e-commerce and mass merchants is fierce. Yet retailers with stores are in a unique position to win on omnichannel CX.
Download our e-book to learn how to:
- Follow a tested five-step model for measuring and improving CX in your retail business
Measure store customer experience and take the guesswork out of your store sales model
- Uncover the elusive store non-purchaser and close the conversion gap