Retail CX: A Five-Step Model for Excellence

How do retailers adapt, keep customers happy, and win in a new era of omnichannel customer experience?


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Brick and mortar retailers are under enormous pressure. Store traffic is declining. Customers are moving online. Competition from e-commerce and mass merchants is fierce. Yet retailers with stores are in a unique position to win on omnichannel CX.

Download our e-book to learn how to:

  • Follow a tested five-step model for measuring and improving CX in your retail business
  • Measure store customer experience and take the guesswork out of your store sales model
  • Uncover the elusive store non-purchaser and close the conversion gap

The ForeSee CX Measurement Stairway for Retailers

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