CX Case Study Video: City of Calgary
Not only do ForeSee clients have access to our collection of 175 million benchmarkable customer experiences across all channels of the customer journey — but they are part of an extensive knowledge-sharing network of CX professionals from 2000+ companies across the globe, all who use ForeSee to help them profit from VOC.
We’re excited to share with you a case study presentation captured at the 2016 ForeSee Summit. Learn how the City of Calgary aligned their survey with business strategy and involved key internal stakeholders. Check out the video and learn the possible benefits of a survey overhaul vs. minor tweaks, potential pitfalls to avoid, and what to consider when deciding.