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This report reveals citizen satisfaction scores for 100 federal government websites, measured with ForeSee’s proven methodology that is credible, reliable, accurate, precise and predictive of future behaviors. More than 250,000 responses were collected for this quarter’s report, demonstrating that citizens are willing to share their voices to help federal agencies and departments improve.

The report also includes the latest ForeSee Mobile Federal Government Benchmark and an insightful commentary on how digital government professionals can leverage proven measurement strategies to continuously improve the federal customer experience.