This report reveals citizen satisfaction scores for 100 federal government websites, measured with ForeSee’s proven methodology that is credible, reliable, accurate, precise and predictive of future behaviors. Nearly 175,000 responses were collected for this quarter’s report, demonstrating that citizens are willing to share their voices to help federal agencies and departments improve.

The report also includes the latest ForeSee Mobile Federal Government Benchmark and a commentary on how to decide which mobile best practices are suitable for a federal government website when transitioning to responsive design to provide the best customer experience for citizens.