egov_h1_2018.jpg

See How 100 Federal Sites Rank On Customer Experience, Plus Learn More About Meeting A-11 Customer Feedback Guidelines

While digital is not (yet) every citizen’s preferred channel, it remains the channel that yields the highest level of satisfaction, according to ForeSee research.

Read the FXI: E-Government Index to see which sites top the rankings in the first half of 2018 — and learn how ForeSee can help agencies prepare for OMB Circular A-11 compliance by leveraging our customer journey workshop.