But how do you derive its full business value? Our Insight to Action series discusses how ForeSee clients internally activate VoC data to drive change and improve CX in their organizations.
When TUI's executives began asking internal teams, “What are you doing to focus on the customer?” they had to take an honest look at their approach. The CX team stepped in and shifted the way they socialized ForeSee data, moving from data dumps to relevant, actionable formats for each department. Hear how the digital team put the customer back in focus, from arming product scrum teams with insights to inform sprint cycles, to providing the executive team with the intel needed for strategic planning.
Digital Services Manager
Director, Enablement & Training
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