Bank Rankings | COVID-19 Data | How Digital Saves Millions
Consumer banking needs have changed—in short- and long-term ways. Which banks are rising to the occasion?
We surveyed banking customers prior to and during COVID-19 to see how social distancing is impacting journeys, values, and decision making. Our new report on banking experiences reveal:
- Why Ally and other digital banks top customer rankings
- Which experiences can expand Customer Lifetime Value
- Why fixing digital failures can cut costs and boost CSAT/NPS
- How customer values determine banking decisions
Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.