Customers Rank 25 Leading Brands on Contact Center Experience
What role do contact centers play in customer experience? This edition of the Verint Experience Index (VXI) found that great call-center experiences boost brand recommendations by as much as 163%. Read the full report to see how 25 leaders in banking, cable, health insurance, property/casualty, and telecom rank on satisfaction and NPS® and learn:
- Why Allstate, Bank of America, Cox, Kaiser Permanente, and T-Mobile rank highest
- How contact center failures increase customer switch consideration/churn rates
- How to save over $1M in call center costs through digital self-serve
Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.